Procera Networks builds Evolved DPI products from the ground up – this includes a focus on services in the early product design stages so we can provide the most professional and efficient support. Customers who purchase Procera products manage complex networks and expect to have access to service and support that enable them to maximize their network visibility and control. All of Procera services offerings are designed to create a memorable and satisfying customer experience where your expectations are not only met, but exceeded.

The Procera Technical Assistance Center (PTAC) is positioned at the core of our customer support operation. With locations in multiple geographies our support engineers can provide customers 24 x 7 support to our customers located throughout the world. Customers also have access to self-service tools, product and technical documentation, knowledge base solutions and other relevant information in the Procera Customer Service web portal.

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We offer customer training at Procera regional offices or onsite at our customers’ offices. There's no substitute for hands-on experience. Procera support engineers work with each customer to develop a curriculum that meets their needs. Please contact your Procera sales manager to learn more about Procera training offerings.

Customers also choose Procera consulting services to make the most of their new product. Our consulting engineers can assist in all customer service phases from initial planning and evaluation to onsite testing and operation. We work closely with each customer to create a consulting service package that addresses their specific requirements. Please contact your Procera sales manager to learn more about Procera consulting services offerings.